Order status
Track your order, live.
Paste the trade ID you received when creating your swap, prepaid card or gift card order. The status refreshes automatically every 15 seconds.
Lost your trade ID? It was shown under the payment address when you created the order. If it's gone, contact support with your payment txid instead.
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waiting
1
Waiting
2
Confirming
3
Sending
✓
Finished
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What do the statuses mean?
Waiting → confirming → sending → finished, plus what happens on failure or expiry. Full explanation in the docs.
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Order feels slow?
Most orders complete in 5–30 minutes depending on blockchain confirmations. Congested networks can take longer — that's normal. Troubleshooting guide.
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Need a human?
Open the live chat (bottom-right) or email support@btcpay.exchange — include your trade ID.